Return policy

Last Updated: 2/13/2024

At Freelance Foods, we're committed to our customers' satisfaction. We understand that sometimes a product may not be what you expected. That's why we offer a hassle-free return policy. Please read the following terms carefully to ensure your return is processed smoothly:

Eligibility for Returns
Items must be returned within 30 of the delivery date.
Products must be in their original condition: unused, unopened, and in the same condition in which they were received.
Products must be in their original packaging with all tags and any accessories or free gifts received with the purchase.

Return Process
Initiate a Return: Contact our customer service team at info@freelanceflavor.com to start the return process. Please provide your order number, the item(s) you wish to return, and the reason for the return.

Receive Return Authorization: Our team will review your return request and, if approved, provide a Return Merchandise Authorization (RMA) number and instructions on how to return your product.

Ship the Product Back: Pack the item securely and include the RMA number on the package. Ship the product to the address provided by our customer service team. Note that return shipping costs are the responsibility of the customer unless the return is due to a defective product or our error.

Receive Your Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be credited to the original method of payment within 7 days of receiving the returned item.

Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please initiate a return with our customer service team and mention that you would like an exchange.

Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or the return is due to our error. In such cases, Freelance Foods will cover the return shipping costs.

Contact Us
For more information about our return policy or if you need assistance with your return, please contact us at info@freelanceflavor.com

Return Policy

Return Policy